Responsible Gaming
at 25bd
Gambling should always be a form of entertainment — not a financial strategy, not a way to escape problems, and never something that puts your wellbeing at risk. 25bd is committed to providing every player in Bangladesh with the tools, information, and support they need to stay in control and play responsibly.
Our Commitment to Responsible Gaming
At 25bd, responsible gaming is not an afterthought — it is a core part of how we operate. We provide practical tools that put players in control, and we train our support team to identify and assist anyone who may be struggling. Every feature described on this page is available to all registered players at no cost.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 25bd account. Once a limit is in place, it cannot be increased for 24 hours, giving you a built-in cooling-off period before any upward change takes effect. Reductions apply immediately.
Session Time Limits
Limit the total amount of time you spend on the 25bd platform per session or per day. When your limit is reached, the platform will notify you and automatically log you out. This helps prevent extended, unplanned gaming sessions from becoming a habit.
Time-Out (Short Break)
Take a short break from 25bd for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot log in, place bets, or make deposits. The time-out cannot be cancelled once activated.
Self-Exclusion
Request a longer-term self-exclusion for 3 months, 6 months, 1 year, or permanently. During self-exclusion you are fully blocked from accessing 25bd and are removed from all marketing communications. We will not lift a self-exclusion early under any circumstances.
Loss Limits
Cap the total amount you are willing to lose within a defined period — daily, weekly, or monthly. Once your loss limit is reached, betting and gaming are suspended for the remainder of that period, helping you avoid chasing losses beyond your personal comfort threshold.
Marketing Opt-Out
Disable all promotional emails, SMS messages, and in-platform bonus notifications at any time. If you are concerned that bonus offers are influencing your play, removing them from your environment is a simple and effective step. Contact support or adjust your account settings to opt out.
Strict Age Restriction Policy
Gambling is strictly for adults. 25bd enforces an uncompromising minimum age policy of 18 years across all markets, including Bangladesh. No exceptions are made regardless of circumstance.
Warning Signs of Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. The following signs may indicate that gambling is beginning to have a negative impact on your life. If you recognise several of these in your own behaviour, we encourage you to use the tools on this page or speak to our support team today.
Self-Assessment Checklist
Review the questions below honestly. These are not diagnostic criteria — they are prompts to help you reflect on your own relationship with gambling. If you answer "yes" to three or more, we encourage you to speak with our support team or contact a professional counselling service.
Do you spend more money gambling than you originally planned when you started a session?
Have you ever gambled with money that was earmarked for bills, food, or family expenses?
Have you lied to or hidden your gambling activity from someone close to you in the past 3 months?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you returned to gambling the day after a loss specifically to try to win back what you lost?
Has gambling ever caused significant stress, conflict, or financial difficulty in your household?
Have you ever considered gambling a way to solve a financial problem rather than a form of entertainment?
- Only gamble with money you can afford to lose.
- Set a budget before you start and never exceed it.
- Treat losses as the cost of entertainment — never chase them.
- Take regular breaks — use session time limits.
- Gambling is not a solution to financial or personal problems.
Available Responsible Gaming Tools
Every tool listed below is available to all 25bd registered players free of charge. Tools can be activated at any time through your account dashboard or by contacting our 24/7 support team directly. Restrictions take effect immediately; increases are subject to a mandatory 24-hour cooling-off period.
| Tool | Available Periods | Takes Effect | Status |
|---|---|---|---|
| Deposit Limit Cap on total deposits per period |
Daily / Weekly / Monthly | Immediately (reductions) 24 hrs (increases) |
Active |
| Loss Limit Cap on total losses per period |
Daily / Weekly / Monthly | Immediately (reductions) 24 hrs (increases) |
Active |
| Session Time Limit Maximum play time per session or day |
Per Session / Daily | Immediately | Active |
| Time-Out (Short Break) Temporary account suspension |
24 hrs / 48 hrs / 7 days / 30 days | Immediately — cannot be reversed | Active |
| Self-Exclusion Long-term account closure |
3 months / 6 months / 1 year / Permanent | Immediately — cannot be lifted early | Active |
| Marketing Opt-Out Remove all promotional communications |
Indefinite until reversed | Within 5 business days | Active |
| Reality Check Reminders Pop-up notifications showing session time and net spend |
Every 30 / 60 / 90 minutes | Immediately | Active |
Self-Exclusion & Account Closure
If you feel that gambling is negatively impacting your life and you need a firm boundary, self-exclusion is the most powerful tool available to you on 25bd. Here is exactly what happens when you request a self-exclusion and how to activate it.
Request Self-Exclusion via Support
Contact the 25bd support team at or via the live chat widget (available 24/7, Bangladesh Standard Time). State clearly that you wish to self-exclude and specify your preferred exclusion period: 3 months, 6 months, 1 year, or permanent. You can also initiate the process directly from your account dashboard under "Responsible Gaming Settings".
Immediate Account Suspension
Your account is suspended immediately upon confirmation of your self-exclusion request. You will be logged out of all active sessions on all devices. You will not be able to log in, place bets, deposit funds, or access any gaming content for the full duration of your exclusion period.
Marketing Communications Suspended
You will be immediately removed from all 25bd marketing lists. You will no longer receive promotional emails, SMS offers, bonus notifications, or re-engagement campaigns during your exclusion period. This happens automatically — you do not need to unsubscribe separately.
Pending Withdrawals Are Processed
Any withdrawal requests that were already submitted and approved before your self-exclusion was activated will continue to be processed normally. Funds will be returned to your designated payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing timeframe.
No Early Reinstatement
25bd will not lift a self-exclusion before its scheduled end date under any circumstances — including if you contact support and request early reinstatement. This is a deliberate feature of the system: the self-exclusion must be robust enough that impulsive requests to return cannot bypass it.
Re-Activation After Exclusion Ends
When your exclusion period expires, your account is not automatically reactivated. You must contact support directly to request reinstatement, at which point a cooling-off interview may be conducted to confirm you are in a position to return to gaming responsibly. Permanent self-exclusions cannot be reversed under any circumstances.
Support Resources
Whether you are concerned about your own gambling or that of someone close to you, help is available. Below are resources and contact points that can provide confidential guidance and support.
25bd Responsible Gaming Team
Our in-house responsible gaming support team is available 24 hours a day, 7 days a week. Email with the subject line "Responsible Gaming Request" and a trained agent will respond within 1 hour. All enquiries are treated with strict confidentiality.
Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from gambling disorder. Meetings are available in many cities across South Asia and online.
Professional Counselling
If gambling is affecting your mental health, relationships, or finances, speaking with a qualified counsellor or psychologist can make a significant difference. Ask your local healthcare provider in Dhaka, Chittagong, Sylhet, or any major city in Bangladesh for a referral to a behavioural health specialist with experience in addiction or compulsive behaviour.
National Mental Health Helpline
The National Mental Health Helpline operated by the National Institute of Mental Health (NIMH) in Dhaka provides free, confidential guidance for individuals experiencing mental health challenges, including those related to compulsive or addictive behaviours. Contact information is available through the NIMH website and public health directories.
GamCare
GamCare is an internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources, self-help tools, and forum communities are accessible to players anywhere in the world, including Bangladesh, at no cost.
Family & Friends Support
Problem gambling affects not only the individual but also their family and social circle. Gam-Anon is a support fellowship specifically for the families and friends of people with gambling problems. Sharing your experience with others who understand can be an important part of recovery for everyone involved.
How to Activate Your Limits
Setting up responsible gaming controls on your 25bd account takes less than two minutes. Follow the steps below or contact our support team and they will configure the limits on your behalf.
Log In to Your 25bd Account
Navigate to 25bd Login and sign in using your registered username and password. Make sure you are using a secure, private device and connection when accessing your account settings.
Open Account Settings
Click your profile icon in the top-right corner of the platform to open the account menu. Select "Account Settings" from the dropdown. You will see a dedicated "Responsible Gaming" tab in the settings navigation.
Choose Your Limit Type
Under the Responsible Gaming tab, select the type of limit you want to apply: Deposit Limit, Loss Limit, Session Time Limit, Time-Out, or Self-Exclusion. Each option includes a plain-English explanation of what it does and how to reverse it (where reversal is permitted).
Set Your Values and Confirm
Enter the amount (in BDT ৳) or time period you wish to apply. Review the summary confirmation screen which will display exactly what will happen and when. Click "Confirm" to activate. You will receive an email confirmation to your registered address within a few minutes.
Need Help? Contact Support Directly
If you have any difficulty navigating the settings, or if you would prefer to have a support agent configure your limits for you, email at any time. Our team is available around the clock and will action your request immediately — no waiting, no forms, no barriers.
Play Smart. Play Responsibly.
When you are ready to enjoy the 25bd platform, explore our cricket betting markets, slot games, fishing games, and live casino — always within limits that work for you.